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Senior Vice President of Member Services

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Iowa, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

Levo Federal Credit Union is seeking a collaborative and strategic Senior Vice President of Member Services to lead branch operations, lending, and recovery services. This key leadership role focuses on ensuring exceptional member service while maintaining financial strength and operational efficiency, all within a community-focused environment.

Key responsibilities

  • Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals
  • Champion a member-first culture across all channels
  • Drive operational excellence through process optimization and workforce strategy
  • Use KPIs to drive performance, profitability, and member outcomes
  • Oversee lending strategy, portfolio performance, and product development
  • Lead recovery and collections strategy to support financial strength
  • Ensure regulatory compliance and alignment of policies and procedures
  • Leverage data, technology, and market insights to guide decisions and identify growth opportunities
  • Oversee budgeting and resource allocation to support strategic objectives
  • Build and develop high-performing leadership teams
  • Represent the organization through community engagement and partnerships

Required skills

  • 8-10+ years of progressive leadership experience in credit union, banking, or financial services
  • Strong expertise in lending, recovery efforts, branch operations, and member service delivery
  • Proven ability to lead teams and execute strategic initiatives
  • Experience using data and analytics to improve performance
  • Solid understanding of regulatory compliance and risk management
  • Collaborative leadership style with a commitment to community impact
  • Strong communication, relationship-building, and decision-making skills

What the company offers

  • $145,000-$242,000 Annual Salary

Skills Required

Company Overview

Levo Federal Credit Union
Minnesota, United States of America
18 Current Jobs Openings

Levo Federal Credit Union is a financial institution that provides a range of banking services, including commercial loans. They focus on serving the needs of their community through responsible lending practices and member support. Read More

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