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Senior Specialist, Client Service Management

Date Posted: Aug 08, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Pittsburgh, Pennsylvania, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 06, 2026

Job Description

Overview

We're seeking a future team member for the role of Senior Specialist, Client Service Management (Private Banking Associate) to join our Wealth Management team. This role is located in Pittsburgh, PA or Cleveland, OH. The Private Banking Associate (PBA) serves as the primary sales support partner to Private Bankers and is responsible for the end-to-end onboarding and maintenance of private banking relationships. This role supports a seamless client experience across deposit and lending products through strong operational execution, relationship support, and risk management.Key Responsibilities Support Private Bankers in the acquisition, onboarding, and expansion of client relationships. Participate in client meetings, coordinate follow-up activities, and assist with pipeline progression through funding. Own the onboarding process for new banking and lending relationships. Gather and validate client information required for account opening and regulatory review. Complete and coordinate KYC, AML, CIP, beneficial ownership, and related due diligence requirements. Manage onboarding timelines, documentation, approvals, and exception resolution. Support onboarding and maintenance for deposit products, including checking, savings, money market, CDs, cash management accounts, and complex ownership structures. Support onboarding for private banking lending products, including investment credit lines, securities-based lending, residential lending, and other credit solutions. Partner with bankers, underwriters, credit teams, KYC, and operations to ensure timely and accurate execution. Ensure all activities comply with regulatory and internal policy requirements. Identify and escalate operational, compliance, documentation, and fraud risks. Serve as a subject matter resource for onboarding requirements and complex account structures, including trusts, estates, LLCs, family partnerships, businesses, and family office relationships. To be successful in the role, we are seeking the following: 10+ years of total work experience in an operational and/or client services field is preferred. Experience supporting client onboarding, account opening, or relationship management within private banking, wealth management, or financial services. Knowledge of KYC, AML, CIP, beneficial ownership, and related onboarding requirements. Familiarity with deposit products, lending processes, and client documentation requirements. Experience handling complex account structures, including trusts and entities. Strong organizational, communication, and cross-functional coordination skills. High attention to detail, sound judgment, and strong risk awareness. At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary.

Key responsibilities

Not specified in the original listing.

Required skills

  • Call Centre / CustomerService

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Pittsburgh, Pennsylvania, United States of America

BNY is a leading global financial services company that plays a significant role in the global financial system, influencing nearly 20% of the world's investible assets. The company uses advanced technologies, including AI, to deliver transformative... Read More

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