Overview

Senior Service Analytics AnalystUS-FL-Boca RatonJob ID: 34936Type: Full-Time# of Openings: 1Category: Strategy/PlanningBoca Raton/Ft. Lauderdale, FLAbout the Role Canon USA in Melville, NY is currently seeking a Senior Service Analytics Analyst (Sr Analyst, Service Analytics). The Senior Service Analytics Analyst provides analytical support to the Service Planning Group as well as various levels of Service Management. Supports decision making with in-depth reporting and analysis of Machine, Customer, Technician and Financial performance to ensure future growth and market competitiveness. This position will also review and assess current processes, identify areas for improvement and use all available tools to produce relevant and accurate reporting. Liaison between headquarters and regional Service Management to address issues and ensure clear communication regarding key performance indicators. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.Your Impact Designs and/or maintains a consolidated Service reporting consisting of system (Oracle and S21) and ad hoc reporting to compile necessary documentation for management evaluation of customer profitability, machine performance as well as technician performanceResolves inconsistencies, and transforms and simplifies high-level complex information to develop practical solutionsIdentifies best practices and business improvement opportunities through the reporting and analysis of "normalized" KPICollaborates with development team to constantly improve the performance of the Service -related enhancementsCollect, clean, and continuously monitor, and resolve data inconsistencies in report results to ensure data integrityCreates tools and data models to aid in the visualization and monitoring of Service trend dataProvides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accountsAdapts quickly to the fast-paced work environmentAbout You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experienceDegree in Business, Math, Statistics, Computer Science or equivalent preferredExperience with service industry knowledge is a plusStrong Knowledge of Excel, Power Query, Power BI and relational database software applicationsSQL skills are a plusStrong inter-personal, analytical & presentation skills to work with business teams directly and advise them with correct solutionExcellent oral and written communication skills as well as organizational skillsPosses excellent accountability skills and ensure that all deliverables completed on or before targetActs as a team player and strong contributor to work with dynamic team in an ever changing environmentAble to articulate issues to management and propose tangible solution to gain their commitment and agreementExcellent pattern recognition and predictive modeling skills We are providing the anticipated salary range for this role: $92,210 - $138,080 annually.Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to