Overview

Job Description Senior Automotive Service Advisor $55K-$100K Earning Potential Mon-Fri Acuna Total Car Care Inc.Location: Reno, NVSchedule: Monday-FridayEarning Potential: $55,000-$100,000 annually How to Apply (IMPORTANT) We move fast - and so should you. Step 1: Apply Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes) After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority. About Acuna Total Car Care Inc. Acuna Total Car Care Inc. is seeking a Senior Automotive Service Advisor in Reno, NV, with on-target annual earning potential of $55,000-$100,000. This family-owned independent repair shop offers a Monday-Friday schedule, medical, dental and vision insurance, PTO, paid holidays, and provided uniforms. The shop is looking for an experienced advisor who can take ownership of a busy repair order workload while delivering a high-quality customer experience. Key Responsibilities Manage customer intake and vehicle write-ups while accurately documenting customer concerns and service needs. Create and present repair estimates and maintenance recommendations, building customer trust through clear, professional communication. Own assigned repair orders from initial intake through completion, including follow-up, authorization, status updates, and final customer communication. Manage approximately 35-40 vehicles per day while staying organized and maintaining consistent follow-through. Communicate with customers throughout the repair process by phone, text, and email, including both inbound and outbound communication. Use Tekmetric for shop management, customer relationship management, and digital vehicle inspection workflows. Work toward established sales and Average Repair Order (ARO) expectations while presenting appropriate repair and maintenance recommendations. Address customer concerns and resolve escalations professionally, involving the Shop Manager when additional support is needed. Qualifications 3-5 years of relevant experience required. Previous automotive experience is preferred but not required; dealership, independent repair shop, or a combination of both backgrounds will be considered. Knowledge of automotive repair and maintenance is highly preferred. Familiarity with luxury and European vehicle brands, particularly Audi, BMW, Lexus, and Mercedes-Benz. Strong customer communication skills with the ability to communicate professionally by phone, text, and email. Demonstrated organization, follow-through, sales ability, and ownership of customer service and repair order responsibilities. Ability to resolve customer concerns and escalations while working effectively in a fast-paced, team-oriented environment. Compensation & Benefits On-target annual earning potential: $55,000-$100,000. Commission or bonus structure applies; specific structure is based on the employer's approved compensation plan and requires confirmation. Medical insurance. Dental insurance. Vision insurance. Paid time off. Paid holidays. Uniforms provided. Why Work Here Acuna Total Car Care Inc. is a growing, family-owned independent automotive repair shop focused on providing a dealership-level alternative with family-company values. The team works in a professional, organized environment built around integrity, trust, accountability, and employee development. The shop provides established systems, processes, and technology to support an experienced advisor. Team members also benefit from paid training opportunities, regular shop-provided lunches, team outings throughout the year, and a Monday-Friday schedule. This is an opportunity for an experienced advisor who enjoys taking ownership of the customer experience, collaborating with technicians and management, and building long-term customer trust. Apply today to learn more about the Senior Automotive Service Advisor opp