Overview

Engagement: Full-time, permanent Start: As soon as possible Reports to: VP of Product Direct Reports: Associate Product Designer Location: Remote in Canada, with Central/Mountain time overlap and occasional travel for customer discovery About the role Andgo builds workforce management software for organizations where staffing is operational and time-critical. Our primary users are schedulers and clinical managers in health systems, filling shifts under pressure, often at shift change and often early in the morning. Good design here is measured by how quickly and reliably they get that work done. We are investing in the next generation of Andgo as an AI-first platform, and need a senior designer who can step in immediately and keep it moving. You'll work day-to-day with the Product Manager and engineers, reporting to the VP of Product. What you'll be doing Product design Pick up design work in flight: get up to speed on decisions to date and keep delivery on pace. Lead design for new premium, AI-first product areas, as well as our existing platform. Lead end-to-end design initiatives for the AI-first platform, while continuing to advance and refine our core platform. Rethink existing workflows to remove friction for frontline and back-office users. Design how AI shows up for users: confidence, errors, and how a scheduler sees and overrides what the system decided. Work in an AI-assisted development workflow (Figma connected to AI coding tools via MCP) so design intent carries through to build. Design craft Think in systems: design flows, states and interaction patterns that hold together across the product. Apply strong visual design fundamentals. Make pragmatic calls: know when a design is ready to ship and when it needs more work, and make the tradeoff clear to the team. Bring Product, Engineering and stakeholders along through clear rationale, prototypes and evidence. Design leadership Set the direction for Andgo's product experience and make it concrete enough to design against. Define and maintain UX principles, AI-UX principles and the standards and patterns the product is built from. Guide our design system so it scales as the platform grows. Run design review so quality holds across product areas. Shape how design work flows into the delivery cycle, so design moves at the pace of delivery and standards show up in engineering workflows. People leadership Lead, mentor and develop Product Design team members: set expectations, give regular feedback and grow their craft. Help shape how the design team grows, including how designer roles evolve in an AI-first development model. Build a culture of design thinking across Product and Engineering. Customer discovery & research Lead Andgo's research and discovery program, building strong relationships with the people who use our product. Plan and facilitate discovery sessions, virtual and in person, that get below surface answers into real workflows, jobs, workarounds and successes. Run debriefs with the Andgo team, synthesise new learnings and validations, and make sure research reaches the people making product decisions. Shape a continuous discovery approach that supports the product direction and roadmap. What you bring 7+ years in product design, mostly on complex B2B or enterprise software, with a portfolio showing end-to-end work from discovery to shipped product. Experience leading, mentoring or managing designers, and a record of raising the quality of a team's work. Strong interaction design and systems thinking, shown through work on complex, multi-step workflows. Mastery of visual design principles, with a portfolio that includes polished, information-dense interfaces. Pragmatic judgment: a record of balancing design quality with delivery constraints and explaining the tradeoffs. Influence across Product and Engineering, earned through clear reasoning rather than authority. A record of setting design standards and building or scaling a design system. Strong facilitati