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Senior Manager, Partner Customer Success

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Plano, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

The Senior Manager, Partner Customer Success at Intuit is responsible for architecting a team that drives deep platform adoption and identifies growth opportunities in high-value accounting partnerships. This role focuses on developing a team of Partner Customer Success Managers (PCSMs) to transition firms from onboarding to optimization, ensuring alignment between a firm's business goals and Intuit's solutions.

Key responsibilities

  • Lead the team in transitioning firms to fully optimized usage of Intuit's solutions.
  • Coach staff to build scalable enablement programs for partner firms.
  • Drive accountability for Net Recurring Revenue through proactive expansion strategies.
  • Mentor team members on managing complex partnership lifecycles.
  • Act as the voice of accountants, translating feedback into actionable insights.
  • Bridge gaps between Sales and Product to solve long-term business challenges.
  • Monitor account health and implement intervention strategies for at-risk accounts.

Required skills

  • 8+ years in Customer Success or Account Management, with 3+ years in a leadership role.
  • Deep understanding of accounting and mid-market firm workflows.
  • Ability to navigate a matrixed organization and manage multiple stakeholders.
  • Strategic problem-solving skills for long-term partner retention.
  • Proficiency in Salesforce and analytics dashboards.
  • Exceptional communication skills to influence high-level firm leadership.
  • Willingness to travel up to 30% for on-site meetings.

What the company offers

  • Competitive compensation package with performance-based rewards.
  • Potential eligibility for cash bonuses and equity rewards.
  • Hybrid work model requiring 3 days in the office.

Skills Required

Company Overview

Intuit
West New York, New York, United States of America
398 Current Jobs Openings

Intuit is a financial software company that focuses on empowering individuals and small businesses to manage their finances effectively. Through their products like TurboTax, Intuit aims to simplify financial processes and promote prosperity. Read More

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