Overview

Senior Learning & Development Specialist Location: 11149 Research Blvd, Austin, TX, 78759 Schedule: Monday- Friday: 7:30AM-4:00PM Salary Range: $70,000-$87,500 FLSA Status: ExemptAt Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. We're looking for a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline to create engaging learning experiences and support employee development. What You'll Do Learning & Development Independently lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs across the organization.Design, develop, and deliver high-quality learning solutions, including instructor-led training, virtual learning, blended learning, e-learning, job aids, and performance support materials.Serve as a subject matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies.Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.Collaborate with subject matter experts to translate technical and operational content into engaging and effective learning experiences.Evaluate training effectiveness through participant feedback, knowledge assessments, performance metrics, and business outcomes, making recommendations for improvement as needed.Consult with managers and department leaders regarding employee development strategies and learning solutions.Establish credibility with learners by demonstrating expertise, providing relevant examples, and connecting learning content to business objectives and job performance.Analyze emerging learning and development trends and recommend innovative solutions to enhance organizational learning programs. Project Leadership & Learning Technologies Provide project leadership for department-wide initiatives by coordinating timelines, deliverables, stakeholder communication, and implementation activities.Support the administration and optimization of Learning Management Systems (LMS) and other learning technologies.Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.Perform work with a high degree of independence, exercising sound judgment and decision-making authority within established guidelines.Handle complex assignments and escalated learning-related challenges while supporting team success and organizational objectives. Leadership & Mentoring Mentor and support Learning & Development Specialists by providing guidance, coaching, feedback, and sharing best practices.Assist with onboarding and development of new Learning & Development team members.Serve as a mentor and knowledge resource for Learning & Development Specialists.Provide guidance and support on project execution, facilitation techniques, instructional design, and stakeholder management.Model professionalism, collaboration, accountability, and continuous learning.Assist in onboarding and developing new department team members.Share best practices, lessons learned, and innovative approaches to improve team effectiveness.Support department initiatives and contribute to the overall success of the Learning & Development function Organizational Support Must hold a valid driver's license and be able to operate a motor vehicle for travel to branches as necessary.Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.Performs other duties as assigned by the Learning & Development Manager. What You Bring Bachelo