Job DescriptionJob DescriptionSeller Calls Call Quality Coaching Performance Remote Are you an experienced Lead Manager who knows what a great seller conversation sounds like-and can help others get better?Sunomi Buys Houses is looking for a Senior Lead Manager & Quality Coach to join the team and help elevate the performance and quality of the Lead Management team.This is a hands-on role. You will continue taking seller calls while also listening to calls, coaching Lead Managers, identifying performance gaps, and helping improve the sales process.WHAT YOU'LL DOTAKE SELLER CALLS Handle inbound and assigned seller callsBuild rapport and uncover seller motivationQualify leads and identify potential deal killersUnderstand ownership and timelineSet qualified appointmentsDocument calls and follow-up in the CRMModel what great Lead Management looks likeCALL QUALITY & QA Listen to and evaluate Lead Manager callsAssess call quality, questioning, qualification, motivation, and appointment settingIdentify trends and areas for improvementHelp maintain consistent Lead Management standardsIdentify why calls and appointments succeed or failCOACH & DEVELOP Provide direct and actionable feedbackConduct call reviews and role-play sessionsHelp Lead Managers improve questioning, listening, qualification, and objection handlingReinforce the sales process and performance standardsPERFORMANCE & REPORTING Monitor Lead Manager KPIsIdentify performance gaps and trendsProvide objective feedback and insights to leadershipHelp hold the team accountable to established standardsRecommend improvements based on call quality and performance dataWHAT WE'RE LOOKING FOR The ideal candidate has hands-on experience as a:Lead ManagerSenior Lead ManagerSales ManagerSales CoachQuality Assurance / Call Quality professionalReal estate investing, wholesaling, seller acquisition, or lead management experience is strongly preferred.You should be:An excellent communicator and active listenerSkilled at sales conversations and lead qualificationComfortable evaluating and coaching sales callsAnalytical and comfortable working with KPIsAble to give direct, constructive feedbackResults-oriented and accountableComfortable leading by exampleProactive and able to identify opportunities for improvementREMOTE WORK REQUIREMENTS A quiet, private workspace suitable for taking professional phone callsA personal computer/laptop suitable for remote workA noise-canceling headset for clear, professional callsA second monitor is preferredReliable, high-speed internet connectionAbility to maintain a professional and distraction-free work environmentCOMPENSATION $40,000- $45,000 Annually + commission depending on PerformanceTHE RIGHT PERSON FOR THIS ROLE You don't just know how to take a great call.You know how to recognize what makes a call great, identify what could have been done better, and teach someone else how to improve.If you're ready to take your Lead Management experience to the next level while helping develop a stronger team, apply today.
Not specified in the original listing.
Not specified in the original listing.
