Overview

GreenState Credit UnionSenior Internal Communications SpecialistUS-IA-North LibertyJob ID: # of Openings: 1Category: Human ResourcesGreenState Credit UnionOverviewThe Senior Internal Communications Specialist role blends content development, copywriting, and organizational communications, serving as a key partner in how communication is planned, created, coordinated, and shared internally across the organization. The position focuses on making complex information clear, actionable, and accessible, supporting both day-to-day operations and organizational initiatives. GREENSTATE CULTURE:At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Salary range for this position is $79,173.90 - $92,563.38 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.Demonstrates a positive member service (internal and external) focus at all times.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.Ensures confidentiality of member information.Supports a diverse and inclusive work environment.Partners with subject matter experts and cross-functional stakeholders to shape accurate, usercentered content by asking the right questions, challenging assumptions, and simplifying complexity.Serves as a writing and editing support partner by improving clarity, structure, and consistency of stakeholder-provided content while maintaining original intent, voice, and approved style guidelines.Creates clear, engaging, and inclusive content for internal communications, process documentation, and instructional materials by applying established guidance, templates, and standards on voice, tone, and style to meet the needs of diverse audiences and channels.Turns complex processes, decisions, and initiatives into clear, plain-language messages that informs, builds trust, and supports shared understanding and action.Develops and maintains process-driven content such as procedures, job aids, and knowledge articles, with a strong focus on usability, accessibility, and real-world application.Supports the planning and delivery of content across channels, including intranet, email, and knowledge platforms, ensuring messaging is aligned, timely, and effectively sequenced, particularly during periods of change.Coordinates assigned content workflows, timelines, and approvals to support organizational priorities and ensure consistent, high-quality content delivery.Champions content standards, voice, tone, and style guidelines to create a cohesive and consistent experience.Collaborates across communications, training, compliance, and business teams to align messaging, reinforce key initiatives, and minimize duplication.Applies best practices in content writing, formatting, tagging, and metadata to improve readability, accessibility, and findability.Measures content effectiveness using feedback and data and continuously refine approaches to improve engagement and clarity.Helps manage and strengthen the ongoing content governance process, identifying opportunities to improve how information is created, maintained, and cross-referenced.Contributes to strategic initiatives and special projects by providing thoughtful copywriting, content support, and coordination, under established direction, as needs