Overview

Description: Position Summary The Senior Director of Social Enterprise Operations leads Workforce Development (Work Services, Project SEARCH, Employment Transition Services, and CT BRS Integrated Employment Services) and Enterprise Operations (the Autism Health & Fitness Center, warehouse and assembly, HUD operations, Mobility Services, and the Maggie Daly Arts Cooperative Gallery and exhibitions). The role owns financial performance, contract outcomes, service quality, growth, employment results, and manager development across those programs and business lines. The Senior Director turns organizational strategy into operating plans and holds assigned leaders accountable for measurable financial, operational, employment, customer, and compliance outcomes. Reporting Structure The Senior Director reports to the Chief Operating Officer and directly supervises 8 to 10 managers, directors, or functional leaders, each responsible for one or more of the Workforce Development programs or Enterprise Operations business lines named above. The role leads an operation of more than 60 employees across Headquarters, Contract Sites, and Community Work Sites. The Senior Director works closely with executive leadership, Finance, Human Resources, business development, program leadership, customers, the CT Bureau of Rehabilitation Services, school districts, government agencies, employers, funders, and community partners. Budget Authority The Senior Director is accountable for the financial performance of assigned business and service lines within organizational authorization limits. This includes annual operating plans, revenue performance, expense management, budget variance, staffing decisions, purchasing recommendations, contract pricing inputs, resource allocation, and corrective action when financial results do not meet plan. Essential Duties and FunctionsOwn financial performance across Workforce Development programs and Enterprise Operations (the Autism Health & Fitness Center, warehouse and assembly, HUD operations, Mobility Services, and the Maggie Daly Arts Cooperative Gallery and exhibitions), including top-line revenue growth, bottom-line profitability, forecasting, expense control, authority to make staffing decisions, and corrective action.Lead contract performance and administration across government, state agency (including CT BRS), school district, commercial, community, and partnership agreements by setting clear ownership for deliverables, reporting, renewals, customer commitments, documentation, compliance, and issue resolution.Drive growth and business development by identifying and advancing new contracts, employer relationships, customer opportunities, strategic partnerships, referral channels, pricing, and mission-based revenue opportunities.Build consistent operating standards for staffing, service delivery, customer responsiveness, quality, safety, documentation, data integrity, contract execution, and management accountability across distinct business and service lines.Lead Work Services, Project SEARCH, Employment Transition Services, and CT BRS Integrated Employment Services so more people with disabilities and people facing barriers to employment get, keep, and advance in meaningful jobs, connecting those programs with Enterprise Operations and employer partners.Hold direct reports accountable for performance, staffing, service quality, safety, and follow-through.Maintain accurate, timely, decision-ready financial, contract, workforce, and operational information.Communicate material risks, missed commitments, compliance concerns, and corrective actions promptly to the Chief Operating Officer.Maintain a consistent compliance posture across responsibility levels and assigned business operations.Strengthen cross-division execution by coordinating shared priorities, resources, customer relationships, transportation access, employment supports, and operational decisions across Workforce Development, Social Enterprises,