Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Performance Management - JLL What this job involves: We are seeking a leader to join our team as Senior Director, Performance Management. This leader will lead performance delivery in a client-facing role, driving performance excellence across multiple accounts within the life sciences industry. This role will oversee performance management strategies and lead a team of performance managers who support client portfolios in life sciences and related sectors. This leader will foster cross-account collaboration, ensure alignment with client objectives, and lead the development and execution of robust performance management frameworks tailored to the unique requirements of life sciences environments. The Senior Director will provide strategic oversight, coaching, and leadership to performance managers while establishing standardized approaches that drive accountability and continuous improvement across all accounts. The ideal candidate will have extensive experience in integrated facility management within the life sciences industry, performance analytics, account operations, and team leadership, with a strong ability to develop performance frameworks, optimize measurement strategies, and implement data-driven improvement initiatives. This role provides a challenging and rewarding opportunity for a high-performing leader seeking to advance their leadership acumen and contribute to enterprise-level excellence within our organization. What your day-to-day will look like:Lead the development and execution of enterprise-wide performance management strategies and frameworks tailored to life sciences clients, implementing standardized methodologies, tools, and best practices across the vertical.Oversee a team of performance managers supporting multiple accounts, providing coaching, mentorship, and professional development while fostering a culture of accountability, continuous learning, and excellence.Establish, monitor, and report on Key Performance Indicators (KPIs) aligned with client objectives, regulatory requirements (FDA, EMA, GMP/GLP), and organizational goals specific to life sciences operations.Develop and deploy technologies and platforms for efficient performance data collection, analysis, and reporting, championing adoption of AI, RPA, and advanced analytics to drive operational efficiency in mission-critical environments.Serve as primary strategic advisor to life sciences clients on performance excellence initiatives, partnering directly to translate business goals into measurable performance outcomes and operational excellence programs.Act as primary point person for establishing performance standards and frameworks for new business opportunities and RFP responses, creating standardized scorecards and tools for rapid deployment in competitive situations.Drive performance delivery from the client's perspective by establishing governance models, performance reviews, and continuous improvement programs that demonstrate tangible value and ensure regulatory compliance.Enhance cross-account collaboration to improve knowledge sharing and ensure consistency in performance management approaches, while aligning strategies with client expectations unique to life sciences facilities.Utilize performance data and advanced analytics to identify trends, gaps, and opportunities for improvement, developing corrective action plans to address performance issues and drive s