Overview You will lead strategic business services for high performing integrated facilities management. In this role, you collaborate with client stakeholders and account leadership to translate needs into actionable plans and drive accountability across teams. You will guide transformation, operational excellence, and adoption of new technologies and AI-enabled ways of working in a fast-paced environment. The position offers impact across IFM operations, governance, and continuous improvement with a focus on delivering high quality outcomes. Compensation / Benefits401(k) plan with matchingComprehensive Medical, Dental & VisionPaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay ResponsibilitiesTranslate business needs into integrated strategies, priorities, and execution plans with account leadershipLead business services programs and operational initiatives to improve service delivery and visibilityDrive operations, innovation, organizational capability, and account transformationManage program schedules, risks, dependencies, and action plans for timely deliveryServe as trusted advisor to client, account leadership, and partnersLead change enablement activities including communications, alignment, and trainingDevelop strategies for organizational transition and sustainable process improvementOversee Center of Excellence with focus on continuous improvement, Corrigo governance, KPI management, and operational consistencyOversee HSSE programs and ensure operational excellenceGovern Corrigo work order processes, data, and reporting to maximize performance visibility and AI featuresCollaborate with client real estate representatives to support disaster planning and business continuityPrepare executive-ready analyses and recommendations for senior decisionsDocument operational processes and best practices; support innovation and continuous improvementIdentify opportunities to improve performance through AI enablement and governancePromote accountability, collaboration, and service excellence Key requirementsBachelor's degree required; advanced degree preferredSignificant experience in facilities management, business operations, or related field with analytical and strategic planning capabilityExperience leading teams or large account initiatives in a client-facing environmentStrong business acumen and ability to influence across all levelsStrategic thinker with ability to improve service delivery and performanceStrong judgment, risk assessment, and decision-making skillsAnalytical problem-solving with data synthesis for insightsExperience with KPI reporting, performance management, and executive storytelling through dataStrong project and program management across cross-functional initiativesUnderstanding of change management and organizational transformationExcellent written and verbal communication for executive-ready materialsStrong organizational and execution skills with multi-priority managementHigh accountability, initiative, resourcefulness, and adaptabilityAbility to work with stakeholders at all levelsvisa sponsorship: this position does not provide visa sponsorshipLocation flexibility: Remote - McLean, VA; Richmond, VAcollaborationstrategic thinkingcommunicationCorrigo governanceKPI reporting and performance managementAI-enabled operational improvements
Not specified in the original listing.
Not specified in the original listing.
JLL empowers you to shape a brighter way through world-class services, advisory, and technology for clients. They are dedicated to hiring talented individuals and helping them grow meaningful careers in commercial real estate, skilled trades, or tech... Read More