Overview

City/State Richmond, VAWork Shift Multiple shifts availableOverview:Sentara is hiring a Senior Business System Analyst!This position is fully remote.Work Location:Remote opportunities available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, WyomingOverviewThis position is responsible for support, enhancement and implementation software applications used within the organization. Oversees and directs intermediate scale projects or components of large-scale projects; develops project plans and timelines and coordination of project resources.DescriptionIncumbent will identify opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes. Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. Develop detailed test cases, execute them, and share results with business and tech managers for approval. Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. Performs longer term analysis and design of systems and hardware to maintain the production environments. Synthesize requirements and develop recommendations that best meet the objectives of the business. Works on project teams that are developing or modifying very complex information systems.ResponsibilitiesServe as the primary liaison between business units, IT groups, and external partners regarding Enrollment and Eligibility processes, with a focus on EDI 834 file exchangesElicit detailed requirements from stakeholders for the onboarding and maintenance of EDI 834 transactionsAnalyze, map, and document data flows, business processes, and system interfaces-particularly for enrollment and eligibility functionsReview and validate inbound and outbound EDI 834 files to ensure data integrity and compliance with industry and regulatory standardsUtilize methodologies such as Agile, Waterfall, and SDLC to manage and support projects related to enrollment and eligibilityDevelop and execute SQL queries for data analysis and troubleshooting of EDI 834 transactions and enrollment dataIdentify and mitigate operational and technological risks associated with enrollment file exchanges and eligibility processingLead testing, troubleshooting, and enhancement activities for enrollment systems and EDI integrationsBuild and maintain strong relationships with internal teams and external partners (e.g., plan sponsors, TPAs)Proactively identify opportunities for business process improvement and innovation within enrollment and eligibility operationsDrive initiatives to increase customer satisfaction by streamlining EDI processes, enhancing data accuracy, and optimizing workflowsEvaluate project team performance and ensure objectives, targets, and timelines for enrollment and eligibility enhancements are consistently metOversee the design and implementation of new enrollment-related solutions and assess their impact on customer satisfaction and operational efficiencyCreate and distribute monthly performance and operational analysis reports using Tableau, Excel, and other analytic toolsStay informed of regulatory changes and industry trends regarding EDI 834, HIPAA, and member enrollmentProvide training and guidance to junior analysts and business units on EDI 834 standards and enrollment practices Education Bachelor's degree preferably in a field such as Computer Science, Business, Technical, Education, Infor