Overview In this role you will drive the strategy, design, and delivery of complex process improvements and platform upgrades to boost revenue and efficiency. You will partner with senior management and cross functional teams to translate objectives into clear requirements and actionable initiatives. You'll lead process re engineering efforts, oversee project execution, and ensure successful production readiness and knowledge transfer. This opportunity lets you shape how the business scales operations while delivering measurable impact. Compensation / BenefitsMedical, Dental, & Vision Plans401(k)FSA/HSACommuter BenefitsTuition Assistance PlanVacation and Sick Time ResponsibilitiesDefine and drive strategy, design, and implementation of new/upgraded platforms and processesLead cross-functional teams and advise senior management on solutions to improve service, productivity, and efficiencyAct as the Voice of the Field to guide process and technology initiativesDevelop investment cases and business/functional requirements briefs from approved objectivesCreate use case docs, process flows, wireframes, and assess impact on existing processesOversee project scope, timelines, budgets, risks, and stakeholder communicationsCoordinate QA planning, UAT materials, and production release activitiesFacilitate knowledge transfer and training for internal teams and end usersMonitor post deployment performance and provide ongoing supportSupport training initiatives and ensure effective usage of tools by internal teamsEscalate resource needs and resolve issues to keep projects on trackSign off on project documentation and ensure alignment with charter and strategyEnsure smooth production handover and transition to operationsMaintain strong relationships with business owners, technical resources, and internal teamsManage time and resources efficiently and perform other duties as assigned Key requirementsBachelor's Degree in Business, Information Technology or related discipline or 7 years of relevant experience8+ years of experience in Business Analysis, Project Management, or related functionStrong requirements elicitation and analytical problem solving abilitiesExperience translating business needs into system/process requirements and driving process improvementsFamiliarity with software development lifecycles (Agile/SAFe, Waterfall) and project management skillsExcellent communication and stakeholder management skillsProficiency with Microsoft Office and Requirements Management/Diagramming tools (ADO, JIRA, Confluence; Lucid, Miro, Visio)Six Sigma Green or Black Belt certification (preferred)Willingness to travel domestically ( Licensing or certifications not required beyond Six Sigma (preferred)Strong communication with senior stakeholdersCollaborative cross functional leadershipProblem solving and analytical thinkingRequirements elicitation and documentationUse case and process modelingWireframing and prototyping
Not specified in the original listing.
Not specified in the original listing.
