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Senior Auto Adjuster - Complex Non-Inury (Sign-On Bonus)

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Phoenix, Arizona, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

USAA is seeking a Senior Auto Adjuster to manage complex auto insurance claims for military members and their families. This role involves navigating the end-to-end claims process while ensuring compliance with state laws and delivering exceptional service through effective communication and problem-solving.

Key responsibilities

  • Investigate to determine coverage, liability, and physical damage for complex auto claims.
  • Negotiate liability for comparative negligence.
  • Identify coverage concerns and create Special Investigation Unit (SIU) referrals when necessary.
  • Gather information from various parties to determine liability.
  • Analyze information to ensure compliance with regulatory requirements and establish settlement value.
  • Evaluate and negotiate settlements within authority limits.
  • Document damage evaluation, investigation, negotiation, and settlement decisions.
  • Collaborate with internal and external business partners to facilitate claims resolution.
  • Support workload surges and catastrophe response operations as needed.
  • Work various types of claims, including more complex ones, and take on additional duties as required.

Required skills

  • High School Diploma or General Equivalency Diploma
  • 2 years of customer service experience
  • 1 year of experience handling low to moderately complex auto non-injury liability claims
  • Insurance adjuster license acquisition and maintenance within 90 days
  • Experience determining auto liability coverage
  • Proficient knowledge of auto claims contracts and state laws
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills
  • Proven analytical, prioritizing, multi-tasking, and problem-solving skills
  • Bachelor's degree (preferred)
  • Active Adjuster's License (preferred)
  • 1-2 years experience with multi-vehicle claims liability (preferred)
  • Guidewire Claims Center experience (preferred)
  • Dispute resolution and arbitration knowledge (preferred)
  • US military experience related to service or military spouse/domestic partner (preferred)

What the company offers

  • Sign-on bonus of $2,500
  • Flexible work environment with potential hybrid options after 3 months in-office
  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension plans
  • Life insurance and parental benefits
  • Paid time off including holidays and volunteer hours
  • Support for professional development through career path planning and continuing education

Skills Required

Company Overview

USAA Careers
Colorado Springs, Colorado, United States of America
12 Current Jobs Openings

USAA is dedicated to empowering the military community and their families to achieve financial security through high-quality products and exceptional service. They pride themselves on their core values of honesty, integrity, loyalty, and service. Read More

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