Overview

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The OpportunityJoin Our Team and Receive -up to -$8,000 -in -Sign-On -Bonus -Payments!New hires are eligible for -up to -$8,000 sign-on -bonus -payments, with the first -of three payments -paid -after successful completion of new hire onboarding & training, subject to eligibility requirements.Why You'll Love This Opportunity: Competitive compensation and comprehensive benefits Eligibility -to participate in an -Annual -Incentive Program - Company-sponsored pension plan to help support your future retirement goals Career growth and development opportunities Supportive team environment Up to -$8,000 -in -sign-on -bonus -payments, subject to eligibility requirementsBonus payments are -subject to applicable withholdings -and eligibility requirements. Annual -bonus -and pension benefits are subject to applicable plan terms and eligibility requirements.Start Strong. Build Your Future.We don't expect you to master a new company, new systems, and complex claim processes on your own.For your first three months, you'll work onsite at our Colorado Springs campus. You'll receive hands-on training, focused coaching, and support from experienced teammates and leaders as you learn the role and build confidence in USAA's claims environment. Once you successfully complete onboarding, you'll transition to a flexible hybrid schedule requiring three days each week in the office.This position is based in Colorado Springs. Relocation assistance is not available for this role.What You'll Do Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss. Investigate and evaluate claims by analyzing policy language, statements, evidence, damages, and applicable laws to make timely, well-supported coverage, liability, and settlement decisions. Evaluate and negotiate first- and third-party physical damage claims within established settlement authority. Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims efficiently. Proactively manage an assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation discipline, and driving each claim toward timely resolution. Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership while effectively navigating difficult claim situations. Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues and create a seamless experience for members and claimants. Support workload surges and catastrophe-response operations as needed, including mandatory on-call dates and potential evening, weekend, and holiday work outside normal business hours. Travel or deploy with minimal notice during designated catastrophe events and perform additional duties based on business needs.What You Have High school diploma or General Equivalency Diploma (GED). Experience handling auto physical damage claims, including repair related claim decisions and settlements. 3 years of recent auto claims adjusting experience, including handling auto liability claims involving coverage investigations, disputed liability, and comparative negligence. Experience independently managin