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Senior Auto Adjuster - Complex Non-Injury

Date Posted: May 28, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Colorado Springs, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

As a Senior Auto Adjuster at USAA, you will manage the end-to-end process of adjusting complex auto insurance claims, ensuring compliance with state laws and regulations. You will utilize your negotiation and problem-solving skills to provide exceptional service to members while collaborating with various stakeholders.

Key responsibilities

  • Investigates coverage, liability, and physical damage for complex auto claims.
  • Negotiates liability for comparative negligence and settlement values.
  • Identifies coverage concerns and creates Special Investigation Unit referrals when necessary.
  • Gathers information from various parties to determine liability.
  • Analyzes information to ensure compliance with regulatory requirements.
  • Resolves claims through proactive problem-solving and effective workload prioritization.
  • Documents the process of damage evaluation, investigation, and settlement.
  • Collaborates with internal and external partners for claims resolution.
  • Utilizes digital tools to enhance communication and service.

Required skills

  • High School Diploma or General Equivalency Diploma
  • 2 years of customer service experience
  • 1 year of experience handling low to moderately complex auto non-injury liability claims
  • Acquisition and maintenance of insurance adjuster license within 90 days
  • Experience determining auto liability coverage
  • Proficient knowledge of auto claims contracts and state regulations
  • Strong negotiation, investigation, and conflict resolution skills
  • Excellent analytical, prioritizing, multi-tasking, and problem-solving skills
  • Ability to effectively assess risk and respond appropriately

What the company offers

  • Flexible work environment requiring office presence 3 days per week after initial 3 months
  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension
  • Life insurance and parental benefits
  • Adoption assistance
  • Paid time off with paid holidays and 16 paid volunteer hours
  • Wellness programs and career path planning

Skills Required

Company Overview

USAA Careers
Colorado Springs, Colorado, United States of America
61 Current Jobs Openings

USAA is committed to empowering its members, primarily from the military community, by providing financial security through competitive products and exceptional service. The organization values honesty, integrity, loyalty, and service, which shape it... Read More

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