Overview

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.The OpportunityWe offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 3 months in office. This position will be based in our Tampa, FL locations only. Relocation assistance is not available for this position.Start Date: July 20thHours: Monday - Friday (10:00am - 6:30pm ET)As a Senior Auto Adjuster your work will focus on adjusting non-injury auto claims. You will investigate and determine coverage and liability, evaluate, negotiate, and settle highly complex auto claims such as comprehensive (i.e., theft and fire), collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, and rental vehicle coverages for repairable vehicles and total losses.What you'll do:Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.Negotiates liability for comparative negligence (claimant or adverse carrier).Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.Analyzes information obtained to establish compliance for regulatory requirements and settlement value.Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.May serve as an informal resource for team members.Applies proficient knowledge of Auto Physical Damage to adjust claims.Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.May be assigned CAT deployment travel with minimal notice during designated CATs.Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Experiences that will support your success:2 years of customer service experience.1 year of experience handling low to moderately complex auto non injury liability claims.Acquisition and maintenance of insurance adjuster