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Senior Auto Adjuster - Complex Non-Injury

Date Posted: May 19, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Colorado Springs, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026

Job Description

Overview

As a Senior Auto Adjuster at USAA, you will manage highly complex auto insurance claims, ensuring compliance with state laws and regulations while providing exceptional service to members. This role requires a blend of investigative skills, negotiation prowess, and effective communication to deliver best-in-class service during the end-to-end claims process.

Key responsibilities

  • Investigate coverage, liability, and physical damage for complex auto claims
  • Negotiate liability for comparative negligence
  • Identify coverage concerns and create SIU referrals when necessary
  • Interact with multiple parties to gather information for liability determination
  • Analyze gathered information for regulatory compliance and settlement value
  • Evaluate and negotiate settlements within established authority limits
  • Resolve claims through proactive problem solving and decision-making
  • Document thought processes involved in claims management
  • Collaborate with internal and external partners for claims resolution
  • Support workload surges and catastrophe response operations as needed

Required skills

  • High School Diploma or General Equivalency Diploma
  • 2 years of customer service experience
  • 1 year of experience handling low to moderately complex auto non-injury claims
  • Insurance adjuster license acquisition and maintenance
  • Proficient knowledge of auto claims contracts and case law
  • Demonstrated negotiation, investigation, communication, and conflict resolution skills
  • Proven analytical, prioritizing, multi-tasking, and problem-solving skills
  • Bachelor's degree (preferred)
  • Active Adjuster's License (preferred)
  • Experience with Guidewire Claims Center (preferred)
  • Knowledge of arbitration and subrogation processes (preferred)

What the company offers

  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension plans
  • Life insurance and parental benefits
  • Adoption assistance
  • Paid time off with paid holidays plus 16 volunteer hours
  • Wellness programs
  • Career path planning and continuing education support

Skills Required

Company Overview

Colorado Springs, Colorado, United States of America

USAA is dedicated to empowering the military community and their families to achieve financial security through high-quality products and exceptional service. They pride themselves on their core values of honesty, integrity, loyalty, and service. Read More

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