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Senior Auto Adjuster - Complex Non-Injury

Date Posted: May 17, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Colorado Springs, Colorado, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

As a Senior Auto Adjuster at USAA, you will manage complex auto insurance claims, ensuring compliance with state laws and regulations while delivering exceptional service to members. This role involves various investigative and negotiation tasks, targeted at providing support and resolution for highly complex auto claims.

Key responsibilities

  • Investigate coverage, liability, and physical damage for auto claims.
  • Negotiate liability and determine coverage concerns.
  • Gather information from multiple sources to analyze claims.
  • Evaluate and negotiate settlements within established authority limits.
  • Document claims processes, evaluations, and decisions clearly.
  • Collaborate with internal and external partners for claims resolution.
  • Support workload surges and CAT response operations as needed.

Required skills

  • High School Diploma or equivalent
  • 2 years of customer service experience
  • 1 year of experience with low to moderately complex auto claims
  • Insurance adjuster license within 90 days
  • Experience in determining auto liability coverage
  • Negotiation, investigation, communication, and conflict resolution skills
  • Proficient knowledge of auto claims contracts and regulations
  • Analytical, prioritizing, and problem-solving skills

What the company offers

  • Comprehensive medical, dental, and vision plans
  • 401(k) and pension plan
  • Life insurance and parental benefits
  • Paid time off with holidays and 16 paid volunteer hours
  • Continuing education and career path planning
  • Flexible work environment after initial training period

Skills Required

Company Overview

USAA Careers
Colorado Springs, Colorado, United States of America
12 Current Jobs Openings

USAA is dedicated to empowering the military community and their families to achieve financial security through high-quality products and exceptional service. They pride themselves on their core values of honesty, integrity, loyalty, and service. Read More

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