Overview

Description: About Us:If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. What we offer: Salary: $18.00 Schedule: M-F, 9AM - 5:30PM Assignment: 9/14/2026 - 12/24/2026Job Functions:The Community Donations Coordinator cultivates and steward donors to help build the pipeline of in-kind and financial support for Metropolitan Ministries. Primary duties include cultivating, stewarding, and soliciting for in-kind donations. Requires considerable, extensive public contact, strong organizational, telephone, computer, and communications skills and a high degree of discretion with respect to confidential and sensitive issues. Responsible for performing job duties in accordance with the mission, vision, and values of Metropolitan Ministries.Essential Responsibilities:Community Engagement & HospitalityProvide exceptional hospitality and customer service to donors, volunteers, community groups, and partners. Coordinate scheduling, communications, and support for donation drives, volunteer activities, and holiday initiatives to ensure a positive experience.Donor & Volunteer ExperienceServe as a primary point of contact for inquiries and engagement opportunities. Build and strengthen relationships through timely communication, stewardship, appreciation efforts, and follow-up that encourages continued involvement and support.Data Entry & Record ManagementMaintain accurate donor, volunteer, and community partner records within Virtuous and other tracking systems. Document interactions, update constituent information, track activities, and assist with reporting and data management.Administrative & Operational SupportProvide administrative support for community engagement, donor experience, and holiday operations, including scheduling, correspondence, preparation of materials, organization of files, and special projects.Teamwork, Mission & EthicsDemonstrate a passion for the mission of Metropolitan Ministries while working collaboratively with staff, volunteers, and community partners. Requirements: Education and Experience:Friendly, customer service, telephone, or outbound sales experience preferred. Minimum Associates degree, or commensurate experience in customer service, relationship-building, or other relevant field, and minimum 1 year of successful nonprofit, development experience. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined, including 1 to 2 years proven experience in a related field.Skills Requirements:Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of CRM database. Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook. Must be able to work independently and as a team player. Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic