Overview Experienced SAP IS-U CRM consultant at Deloitte, you will shape CRM and front-office Customer Service initiatives for clients, translating business needs into technical specifications and supporting governance, risk, and continuity processes. You work with cross-functional teams to drive process improvements and enable digital transformation in enterprise operations. This role offers a collaborative, on-site client delivery experience with limited travel. You will be a strategic SME bridging business and technology to deliver impactful outcomes. ResponsibilitiesServe as SME for CRM and front-office Customer Service processes and transactionsDocument business requirements and translate into technical specifications for teamsSupport process analysis, workflow optimization, testing, and implementation of operational improvementsSupport governance, risk, and compliance activities and business continuity planningLiaise between business and technical teams to ensure clear communication and issue resolutionCommunicate with Engagement Managers and project teams, escalating matters when needed Key requirements6+ years experience in Change Management6+ years SAP experienceAdvanced knowledge of utility customer service operations and SAP utility system processesAdvanced proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint)Advanced understanding of Web ApplicationsStrong communication skillsBachelor's degree in IT discipline or equivalent experienceWillingness to travel 10% on averageAnalytical mindsetIndependent work capabilityExcellent written and verbal communicationSAP IS-U CRMSAP utility system processesQuery and reporting tools
Not specified in the original listing.
Not specified in the original listing.
