Overview In this role you will serve as an SAP IS-U Billing expert within Deloitte's Enterprise Performance team, guiding billing processes and regulatory/operational support for utility clients. You'll liaise between business and technical teams to document needs and translate them into practical requirements, driving business process improvements. The position emphasizes cross-functional collaboration, stakeholder engagement, and delivering data-driven insights to optimize customer service operations. This is a long-term, onsite consulting role with opportunities to shape digital transformation efforts. Compensation / Benefitsdiscretionary annual incentive programsalary range $115,000 to $155,000 ResponsibilitiesProvide strategic research and recommendations on Customer Service processes and performanceServe as SME for Billing processes, exception management, and regulatory/operational supportAct as liaison to translate business needs into technical requirementsSupport process analysis, workflow optimization, testing, validation, and implementation of improvementsCommunicate with Engagement Managers and cross-functional teams, escalating issues when needed Key requirements5+ years of SAP IS-U Billing experienceExperience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysisBachelor in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10% on averageAnalytical/Decision MakingAbility to operate independentlyExcellent written and communication skillsSAP IS-U BillingSAP utility system processesQuery and reporting tools
Not specified in the original listing.
Not specified in the original listing.
