Overview

Salesforce Program Manager / Delivery ManagerCompany: AlgoworksLocation: Jersey City, New Jersey, United States (Hybrid)Employment Type: Full-TimeExperience: 10+ years of overall IT experience, including significant enterprise Salesforce program leadership experienceWork Arrangement: Hybrid 2 days onsite per weekInterview Process: 2 3 roundsRole OverviewAlgoworks is seeking an experienced Salesforce Program Manager / Delivery Manager to lead a large-scale Salesforce program for a global enterprise client.The ideal candidate will have proven experience managing complex Salesforce programs, leading distributed teams, overseeing program financials, and maintaining executive-level client relationships.This is a client-facing leadership role requiring end-to-end ownership of program delivery, including timelines, budgets, scope, quality, risks, resource planning, and service-level agreements (SLAs).The successful candidate will combine strong program management expertise with a solid understanding of the Salesforce ecosystem to drive delivery excellence and successful business outcomes.Key Responsibilities1. Program Ownership and DeliveryOwn overall Salesforce program delivery, serving as the primary point of accountability.Manage multiple Salesforce projects, workstreams, releases, milestones, and dependencies.Ensure delivery commitments are met within agreed timelines, budgets, scope, quality standards, and SLAs.Monitor program performance and implement corrective actions when required.Drive program closure, transitions, and continuous improvement.2. Client and Executive Stakeholder ManagementServe as the primary client-facing leader for the Salesforce program.Build strong relationships with client executives, business sponsors, and technology leaders.Lead steering committee meetings, executive reviews, and program governance discussions.Communicate program status, risks, financials, dependencies, and decisions proactively.Manage escalations, negotiations, conflicts, and client expectations.3. Financial, Resource, and Risk ManagementManage program budgets, revenue, costs, margins, utilization, and financial forecasts.Coordinate resource planning, capacity management, hiring, backfills, and transitions.Identify and mitigate program-level risks, issues, assumptions, and dependencies.Partner with account and finance teams on invoicing, purchase orders, and commercial tracking.Maintain delivery continuity during critical incidents, resource constraints, and major releases.4. Salesforce Delivery LeadershipLead Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives.Work closely with Salesforce Architects and Technical Leads to ensure scalable, secure, and maintainable solutions.Understand Salesforce architecture, integrations, security, release management, deployment lifecycle, and DevOps concepts.Drive alignment between business requirements, technical decisions, and delivery objectives.Oversee delivery performance, SLAs, KPIs, quality, and operational governance.5. Global Team Leadership and Agile DeliveryLead cross-functional teams, including Architects, Developers, Business Analysts, QA Engineers, Scrum Masters, DevOps Engineers, and Support teams.Coordinate onsite, offshore, and distributed teams across multiple time zones.Drive Agile practices, sprint planning, release planning, backlog management, and retrospectives.Mentor Project Managers, Scrum Masters, and delivery leads.Improve delivery predictability, productivity, quality, and operational efficiency.6. Pre-Sales and Account SupportSupport client discussions, solution workshops, estimation, staffing, and transition planning.Contribute to proposals, delivery models, timelines, resource plans, and commercial estimates.Identify opportunities for account growth, service expansion, renewals, and stronger client relationships.Required Qualifications10+ years of overall IT experience, including substantial experience le