Overview

B. Braun Medical, Inc.Company: B. BRAUN MEDICAL (US) INCJob Posting Location: Allentown (861 Marcon), Pennsylvania, United StatesFunctional Area: Customer ServicesWorking Model: HybridDays of Work: Friday, Thursday, Wednesday, Tuesday, MondayShift: 5X8Relocation Available: NoRequisition ID: 14527 B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS . Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit Position Summary: The Sales Service Associate partners closely with assigned Sales Representatives to support customer accounts, manage order processing, coordinate with warehouse and shipping vendors, and assist with forecasting activities. This role serves as a key point of contact for customers and works cross-functionally to ensure accurate order management and timely product delivery across B. Braun's product portfolio. Responsibilities: Essential DutiesInteract with customers via phone, email, or in person.Process orders, forms, and request. Resolve or escalate customer complaints requests.Respond promptly to customer inquiries and provide accurate, valid and complete information by using the proper methods and tools.Record product complaints in Discrepancy Management System and forward affected samples (if obtained from customer) to Quality for investigation.Provide pricing and delivery information.Set up new customer accounts.Create and maintain pricing contracts in SAP.Create Pro Forma Invoices, commercial invoices and CIF charges for International accounts. The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons. Expertise: Knowledge & Skills Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.Works under general supervision. May periodically assist in orienting, training, assigning and/or reviewing the work of other peers.May require some limited judgement in resolving problems.Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors. The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. Expertise: Qualifications -Education/Experience/Training/Etc Required:High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.2+ years of customer service and/or order processing experience2+ years of SAP experienceStrong communication and relationship-build