Overview

Description: Our Mission At DME Express, we are committed to always being available to our patients by providing high-quality medical equipment and unmatched customer service. Position Overview The Sales Representative is responsible for developing new leads, communicating with customers, understanding their needs, and helping ensure a smooth sales process while supporting Business Development Representatives and Management.This position focuses on building the sales pipeline, developing customer relationships, identifying customer needs, and connecting customers with appropriate DME products and services. Key Responsibilities Sales Development & Lead Generation Make cold calls and lead discovery calls with prospective customers to drive sales growth and develop qualified accounts.Conduct sales outreach through email, cold calling, and lead follow-up calls.Build and maintain the sales pipeline through consistent prospecting and follow-up.Perform monthly retention calls with pipeline customers on the assigned account list.Participate in exhibitions, conventions, and other events to support the sale of products and/or services. Customer Needs & Solutions Conduct hospice needs analyses to better understand customer requirements and present possible solutions.Determine the best products to meet each customer's needs and requirements.Provide technical expertise regarding DME products and/or services.Maintain knowledge of home care medical products and supplies, including how products work and their advantages and disadvantages. CRM & Account Management Accurately enter and maintain information within the CRM, including: Contacts Customers Projected revenue Contracts Visits Perform monthly retention calls with pipeline customers.Work with the Manager and Accounts to collect past-due aging balances. Pricing, Contracts & Sales Support Support the Contract Manager and VP with quote preparation and product research.Work with Managers on pricing and contracts.Support Business Development Representatives and Management throughout the sales process. Training & Management Participate in weekly one-on-one meetings with the Manager.Ensure required training and certification requirements are met. Company Vehicle & Compliance Maintain and operate the company vehicle according to company guidelines.Review vehicle repairs, odometer pictures, and Fleetmatics data and address issues accordingly.Understand and follow the company handbook and all company or customer safety and environmental policies. Qualifications Education & Experience Graduate of an accredited high school.Business degree preferred.Two years of experience in sales and/or operations within the medical or DME industry, or an equivalent combination of education and on-the-job experience. Knowledge, Skills & Abilities The ideal candidate will possess:Thorough knowledge of office record development, maintenance, and control.Basic computer skills and knowledge.Ability to develop, organize, and coordinate paperwork flow.Strong verbal and written communication skills.Ability to work effectively with a wide range of people, including referral sources, patients/clients, service agencies, coworkers, and management.Strong organizational skills.Ability to accept, utilize, and perform supervision.Strong communication and teaching skills.Good knowledge of home care medical products and supplies.In-depth technical knowledge of products, including how they work and their advantages and disadvantages. Physical Requirements This position includes a combination of office work, travel, driving, customer interaction, and handling durable medical equipment when required.Team members must be able to:Sit for prolonged periods, including as a driver or passenger in an automobile.Use a computer keyboard, computer monitor, and telephone for prolonged periods.Frequently lift, carry, and transport work-related materials weighing up to 25 lbs, with occasional lifting in excess of 25 lbs.Depending on location, oc