Overview

Come see why it's gotta be Nye! Join our Nye Auto Team and expand your Sales career! SUMMARY JOB DESCRIPTION Ensures customer retention and the profitability of the new and previously used car profit centres. Fulfills his/her responsibilities by efficiently managing personnel and demonstrating knowledge of the potential market, established performance standards and an acute feel for the profitability thresholds of each department. The MAJOR TASKS are listed below, but the incumbent may be assigned to other duties. Plans monthly and yearly objectives for sales, gross turnover, and essential expenses. Prepares and manages the department's annual operating budget. Follows up, as appropriate, on all potential buyers by creating, implementing, and closely monitoring a customer search and sales control system. Creates, implements, and manages a system to follow up on buyers of new and previously used cars. Provides his/her supervisor with exact information on the management of floor activities on a daily basis. Works with the sales team on programs to increase gross earnings from new cars and penetration of after-sales marketing (financing and insurance). Contact financial institutions to have exceptional cases approved (acceptance rate). Closely follows lease renewal activities, analyzes the related reports, and submits recommendations to his/her supervisor to make the lease portfolio turn a profit. Manages the department's marketing and advertising activities, together with his/her supervisor. Cooperates in devising various advertising and promotional campaigns. Ensures that all customers are introduced to the marketing director. Fills in the completed transaction sheets and forwards them to accounting in a timely manner. Establishes and maintains standards for the delivery of cars to the customers. Ensures that the first after-sales department appointment is arranged at the time of delivery. Processes the sales consultants' commission sheets and verifies their payroll. Helps the previously used car department evaluate trade-ins, as necessary. Analyzes the various customer satisfaction reports and submits recommendations to ensure customer retention and loyalty. Understands and keeps informed of federal and provincial regulations and municipal bylaws governing the sale of new cars and observes them. Keeps current and informed of the manufacturer's current product, program, and promotional novelties and/or those of the financial institutions. Notifies the sales team of any changes.Keeps up to date with all training pertaining to the management position as required, and completes all manufacturer and brand training. Completes all tasks and training as required by the Director and General Manager. Tasks related to stock/purchasing/evaluation management Checks the inventory of new and previously used cars every day, to ensure that stock is sufficiently balanced and that stock rotation is efficient and optimized. Makes recommendations to his/her supervisor regarding the stock of new and previously used cars. Closely follows customer tastes, lost sales, the history of dealership sales, and local market trends to choose which cars to stock and ensure that purchasing is balanced. Analyzes advertising in newspapers or other publications to find vehicles in good condition with low odometer readings. Implements a turnover policy of days (stock of previously used cars). Exchanges vehicles with other dealers. Plans and manages the display of vehicles in the showroom and parking area. Evaluates all previously used cars brought into the dealership, ensures that their titles of ownership are in order, and checks their mechanical condition and bodywork. Applies the stickers required for the sale and long-term lease of automobiles by the Consumer Protection Act and ensures that they are updated. Ensures that previously used vehicles intended for the retail market are covered by the legal warranty of fitness. Keeps up-to-date on the previously used