Overview

Additional InformationProperty based sales position. Previous sales experience preferred. Must reside within 50 miles of New Orleans, LAJob NumberJob CategorySales & MarketingLocation7750 Wisconsin Avenue, Bethesda MD 20814, United States VIEW ON MAP ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $30.77-$38.94 per hourBonus Eligible: YExpiration Date: 11/13/2026 JOB SUMMARY Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. CANDIDATE PROFILE Education and Experience : Required: • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: • 2 years experience selling group business, either at a property or in a sales office. • Knowledge of property operations, Food and Beverage (F&B). • Knowledge of the group sales process for all brands and how to close a sale. • Team-based selling experience. • Hospitality Management Degree. CORE WORK ACTIVITIES Managing Sales Activities • Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) • Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters. • Refers opportunities to appropriate sales associate if business is outside these parameters. • Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. • Verifies that business is turned over properly and in a timely fashion for quality service delivery. • Maintains customer loyalty by delivering service excellence throughout each customer experience. • Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. • Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify sales efforts are coordinated, complementary, and not duplicative. • Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand) and how to sell against them. • Verifies that business booked is within hotel parameters. • Closes the best opportunities for each property based on market conditions and individual property needs. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Transfers accurate, complete, and timely information to property in accordance with brand standards. • Understands and actively utilizes company marketing initiative/incentives to close on business. • Implements process improvements and best practices. • Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals. • Processes business correspondence and creates contracts and other related booking documentation as required. • Performs other duties, as assigned, to meet business needs. Building Successful Relati