Overview

POSITION OBJECTIVE:The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.FUNCTIONAL RESPONSIBILITIES: • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. • Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full. • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices. • Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. • Supports and administers receipt and dispatch of inventory and supplies according to company policy. • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. • Models' sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Builds and maintains a solid customer following through clienteling and wardrobing. • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. • Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. • Other duties as assigned.This position may be found in multiple brands. Some duties may vary from brand to brand.COMPETENCIES: • Culture Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance. • Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. • Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals. • Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. • Courage Stepping up to address difficult issues, saying what needs to be said.QUALIFICATIONS: • High School diploma or equivalent • Must be 18 years old or older • Minimum 2 years prior retail or sales management experience preferred • Excellent communication, verbal, and written skills • Excellent communication, verbal, and written skills • Able to travel to stores throughout the district • Excellent customer service skills • Knowledge of administrative aspects of store operations • Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives • Ability to work a flexible work schedule, includ