Overview

Purpose of this positionTo sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management.Primary DutiesSell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand.Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.Packaging glassybaby/rockers/drinkersProvide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite.Process transfer requests, put out productWhen processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe.glassybaby to be lit at all times in the storesPromote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales.Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales.Read emails + replying when necessaryAnything else assignedshare glassybaby givingEvery glassybaby goes back to the glassybaby foundation giving arm of glassybabyHow much glassybaby has given back to charitiesshare who our monthly, quarterly partners areTalk about baby grantsglassybaby events:Acknowledge each guest.Promote and sell productsProvide excellent customer serviceShare giving messageAct as an amiable, informed, and helpful representative of glassybabyEnsure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby teamAct as a backup to the events staff if needed during eventsKnowledge, Skill, and AbilitiesWork as a proactive, supportive, self-directed team member, upholding a positive attitude. PPerform work in a team environment, not solely as an individual contributor. Knowledgeable about the glassybaby products and how they are created.Strong organizational skills with a high standard of attention to detail. Professional, courteous, and clear verbal communication skills. Initiative-taker and proactive; able to work independently without supervision. Excellent work ethic. PunctualAbility to think quickly and critically, with excellent problem-solving skills. Ability to manage difficult situations calmly, professionally, and respectfullyBasic knowledge of Microsoft Office productsKnow how to operate an iPhone, iPad + outlookRead and address emails + replying when necessaryNetSuite and Shopify softwareEducation, Experience, Certifications, LicensesHigh School diploma, equivalent or enrollment preferred. Customer service experience preferred. Luxury brand sales experience preferred. Experience with NetSuite, and Shopify- preferredPhysical DemandsAbility to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder. Frequent standing and walking. Must be able to work in conditions that are impacted by weather and climate. Must be able to speak and hear well enough to conduct conversations. Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistlineBenefitsPaid Sick Time