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Sales and Customer Solutions Representative

Date Posted: Jun 30, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

The Sales and Customer Solutions Representative at Spectrum plays a vital role in retaining customers and promoting top-tier services. This position focuses on resolving customer inquiries and enhancing satisfaction while contributing to the company's revenue growth. Successful candidates will leverage their skills in a supportive office environment, contributing to a long and rewarding career with competitive pay and incentives.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Use telephone techniques to retain customers and upsell services
  • Maintain professionalism in all customer interactions
  • Achieve and exceed sales goals based on call handling metrics
  • Process orders and manage billing system entries for accounts
  • Explain and compare Spectrum's products and services to competitors
  • Support the enhancement of customer experience in transactions

Required skills

  • High school diploma or equivalent
  • Ability to communicate effectively in English
  • Working knowledge of cable communications products and services
  • 2+ years of call center experience in customer service or phone sales
  • Effective computer and consumer electronics skills
  • Proven verbal and written communication skills
  • Ability to resolve customer issues professionally
  • Strong prioritization and organization skills

What the company offers

  • Competitive pay starting at $18/hour
  • Potential annual salary over $70,000 with incentives
  • Free and discounted Spectrum services like internet, TV and mobile
  • Comprehensive pay and benefits package

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
233 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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