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Sales and Customer Solutions Representative

Date Posted: Jun 29, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Auburndale, Florida, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

As a Sales and Customer Solutions Representative at Spectrum, you'll engage with customers to enhance satisfaction and drive revenue growth through customer retention and upselling. This role demands excellent communication skills and the ability to address customer inquiries and complaints effectively in a professional manner.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Apply telephone-based techniques to retain customers and upsell products
  • Maintain high levels of professionalism in customer interactions
  • Achieve and exceed activity goals and follow call handling metrics
  • Master order processing within the billing system for sales entries
  • Demonstrate proficiency in explaining Spectrum's products compared to competitors
  • Support efforts to enhance the customer experience

Required skills

  • High school diploma or equivalent
  • Ability to read, write, speak, and understand English
  • Working knowledge of cable communication products (TV, internet, voice)
  • Effective communication skills in person, on the phone, and in writing
  • Customer solutions and sales techniques skills
  • Effective computer and software skills, including billing systems
  • Ability to handle irate customers and resolve issues
  • Excellent prioritization and organization skills
  • 2+ years of call center experience in customer service or phone sales

What the company offers

  • Starting pay at $18/hour with potential annual earnings over $70,000
  • Lucrative incentives for top performers
  • Free and discounted Spectrum services like internet, TV, and mobile
  • Comprehensive pay and benefits package

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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