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Sales and Customer Solutions Representative

Date Posted: Jun 29, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

As a Sales and Customer Solutions Representative at Spectrum, you will play a critical role in retaining valued customers and upselling services to drive revenue growth. This position offers competitive pay and the opportunity to enhance customer satisfaction while working in a dynamic office environment.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Apply telephone-based techniques to retain customers and upsell products
  • Maintain professionalism in every customer interaction
  • Achieve and exceed activity goals based on call handling metrics
  • Master order processing for retained accounts and new sales entries
  • Effectively explain Spectrum's products and compare them to competitors
  • Support efforts to enhance the customer experience

Required skills

  • High school diploma or equivalent
  • Ability to read, write, speak and understand English
  • Knowledge of cable communications products and services
  • Ability to communicate effectively in various formats
  • Proficiency in customer solutions and sales techniques
  • Effective computer and consumer electronics skills
  • Experience handling irate customers
  • Strong organizational and prioritization skills
  • 2+ years of call center experience in customer service or phone sales

What the company offers

  • Competitive pay starting at $18/hour with incentives
  • Potential annual salary of over $70,000 for top performers
  • Free and discounted Spectrum services like internet, TV and mobile
  • Comprehensive pay and benefits package

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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