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Sales and Customer Solutions Representative

Date Posted: Jun 29, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Arkansas, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 28, 2026
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Job Description

Overview

As a Sales and Customer Solutions Representative at Spectrum, you will play a key role in retaining valued customers and driving revenue growth through effective sales techniques. This position emphasizes enhancing customer satisfaction and requires the ability to address billing inquiries and service complaints in a professional manner.

Key responsibilities

  • Engage with customers to resolve billing inquiries, product questions, and service complaints
  • Apply techniques to retain customers and upsell Spectrum's products
  • Maintain high levels of professionalism and courtesy in customer interactions
  • Achieve and exceed activity goals based on call handling metrics
  • Master order processing within the billing system for retained accounts and new sales entries
  • Explain Spectrum's products and services while effectively comparing them to competitors
  • Support efforts to enhance customer experience during transactions

Required skills

  • High school diploma or equivalent
  • Demonstrated knowledge of cable communications products and services
  • Ability to communicate effectively in English
  • Proven verbal and written communication skills
  • Ability to handle irate customers and resolve issues
  • 2+ years of call center experience in customer service or phone sales
  • Effective computer and consumer electronics skills
  • Ability to use personal computer and relevant software applications including billing systems

What the company offers

  • Competitive pay starting at $18/hour
  • Lucrative incentives with potential annual salary over $70,000
  • Free and discounted Spectrum services like internet, TV, and mobile
  • Comprehensive pay and benefits package supporting employee well-being

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
232 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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