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Sales and Customer Solutions Representative

Date Posted: Jun 29, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Arkansas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026
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Job Description

Overview

As a Sales and Customer Solutions Representative at Spectrum, you will engage with customers to resolve issues and upsell services, playing a vital role in enhancing customer satisfaction and driving revenue growth. This role offers competitive pay and an opportunity to build a rewarding career in a supportive environment.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Apply telephone-based techniques to retain customers and upsell products
  • Maintain professionalism in every customer interaction
  • Achieve and exceed activity goals based on call handling metrics
  • Master order processing for retained accounts and new sales
  • Explain and compare Spectrum's products effectively
  • Support enhanced customer experience efforts

Required skills

  • High school diploma or equivalent
  • Fluency in English
  • Knowledge of cable communications products and services
  • Ability to work variable hours, including weekends and holidays
  • Effective communication skills in various formats
  • Proficiency in customer solutions and sales techniques
  • Computer skills and familiarity with relevant software
  • Ability to handle irate customers and resolve issues
  • Strong organizational skills
  • 2+ years of call center experience in customer service or phone sales

What the company offers

  • Competitive pay starting at $18/hour
  • Incentives for top performers, potentially exceeding $70,000 annually
  • Free and discounted Spectrum services
  • Comprehensive pay and benefits package

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
233 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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