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Sales and Customer Solutions Representative

Date Posted: Jun 27, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location St Faustin, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026
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Job Description

Overview

As a Sales and Customer Solutions Representative at Spectrum, you will leverage your skills to retain valued customers and upsell top-tier services, enhancing customer satisfaction while driving revenue growth. This role is crucial for fostering customer loyalty and making a significant impact on the company's success.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Apply telephone-based techniques to retain customers and upsell services
  • Maintain professionalism in all customer interactions
  • Achieve and exceed activity goals based on call handling metrics
  • Master order processing within the billing system for retained accounts and new sales
  • Explain Spectrum's products and services effectively
  • Support efforts to enhance the customer experience

Required skills

  • High school diploma or equivalent
  • Ability to read, write, speak, and understand English
  • Working knowledge of cable communications products and services
  • Effective communication skills in various formats
  • Ability to apply customer solutions and sales techniques
  • Proven computer skills and ability to use relevant software
  • Ability to handle irate customers and resolve issues
  • Organizational and prioritization skills
  • 2+ years of call center experience in customer service or phone sales

What the company offers

  • Competitive pay starting at $18/hour
  • Incentives that can lead to an annual salary over $70,000
  • Free and discounted Spectrum services like internet, TV, and mobile
  • Comprehensive pay and benefits package
  • Career growth opportunities

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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