Overview

Job DescriptionActively engages with Dealers by providing top-level customer service. Assists Dealers with an array of requests, including, but not limited to issuing quotes, checking order status, sending specifications, etc. Responsible for training and coaching Dealers on how to be more self-sufficient by utilizing resources, such as, the Dealer Quoting Website. Collaborates with other departments to find order-related solutions. Provides support to the Sales Operations Specialists with Order Entry & Change Orders. Works closely with Program Manager on specific projects related to Program Dealers and Sales, such as, creating streamlined process and procedures for New Dealer On-boarding and Order Submission.Keys to SuccessCollaboratorGreeting and communicating professionally, courteously, and succinctly with customers, co-workers, and vendorsDiligent WorkerPossesses autonomy and responsibility for maintaining assigned duties without constant supervisionDetail OrientedAbility to organize and prioritize variety of tasks each day.Problem Solver/Critical ThinkingPossesses desire to improve and adapt methods and procedures to continually improve and job role.Responsibilities & DutiesPrimary Point-of-Contact providing customer service activities supporting Dealers.Gather & Prepare Information needed for Sales Order ProcessingEnter and QC Dealer/Warranty sales orders that consistently meet department metricsProfessionally interact w/ customer within assigned territories with signup, quoting, pricing, dealer website, spec sheets etc.Provide quotes to Dealers when requestedTrain/Coach Dealers to use Bestbath Resources to be as self-sufficient as possibleRespond to Dealer emails and phone callsCollaborate with other departments to find solutions to unique situationsProvide back-up support for other SAS(s), CSS(s) during absences & PTO.Adhere to department procedures/SOPs. Offer feedback on procedures and SOP's.Displays working familiarity w/ ERP and technology platforms utilized in the sales office.Displays ability to manage time and tasks w/ guidance from teammates.Miscellaneous projects or assignments as requested. Participate in continued training and product education opportunities.Annual data clean-up and purge Qualifications, Knowledge & SkillsMinimum of three (3) years direct customer service or significant sales support experience requiredPrevious order entry or order management experience preferredComputer experience required: Windows, Outlook, Word, Excel, ExplorerExperience in NetSuite ERP software preferredMust have considerable personal initiative and ability to work independentlyGood verbal and written communication skillsThe ability to problem solves using critical thinking skills. Must be able to work in a fast work environment and complete daily tasks while under pressureAbility and nature to remain calm and focused on results in stressful settings or situations Intermediate computer skillsBasic office equipment knowledgeProficient customer service skills & experienceBasic math and calendar calculations skillsWork Environment & Physical DemandsWork is performed primarily in an office environment with moderate noise level. The employee in this class is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes. Position requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks:Constantly requires sitting at a desk for long periods of time, up to 8 hours and ability to lift up to 20 lbs.Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.Constantly requires clear vision to read printed materials and computer screen to accomplish work. Constantly requires repetitive movement of the wrists, hands, and/or fingers.Read, speak, and write English competently with proper grammarUtilize all reso