Overview

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems . Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit Position Summary: The successful Account Manager will establish Alcatraz Cruises as the iconic San Francisco experience. They thrive in a fast-paced environment, take initiative, and is driven to identify new business opportunities and exceed sales goals. They possess strong communication and interpersonal skills, are confident engaging with diverse clients and partners, and demonstrate a solutions-oriented mindset. The right person is organized, adaptable, and collaborative, with the ability to manage multiple priorities while maintaining a positive and professional attitude. A commitment to teamwork, accountability, and delivering results is essential. Pay Structure: Base Rate + Commission Duties and Responsibilities: Sales Focus: Develops a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face-to-face appointments. Generates leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation. Identifies and converts prospects to clients by using proven sales processes and approaches. Regularly attends networking events and other in-person industry events to learn more about their market. Identifies customer needs and uses in-depth product knowledge to prepare winning proposals. Convincingly presents proposals in-person during site inspections and face to face meetings. Handles objections and solves customer problems, through active listening techniques and by regularly consulting with sales leadership. Establishes relationships with associations and business organizations (e.g. Convention & Visitors Bureau, Department of Education, Tour Operators, etc) by regularly visiting these extensions of our sales team and gaining referrals in the process. Administrative: Ability to effectively plan out a schedule for the week, with a focus on closing revenue and executing out of office sales activities including client visits, networking events, ship tours and boarding client events. Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and totrack productivity of these sales activities. Uses Anchor (reservation software) to accurately bo