Overview

Description: About the CompanyAs a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.Be part of making a differenceAt Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Sales Development Representative (SDR)Reports to: Regional Director of SalesFLSA: Non-ExemptLocation: Raleigh, NCWhy is this role important at Genesee Scientific?The Sales Development Representative plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue. Success in this role requires consistent daily activity, and disciplined use of Salesforce to document and advance a qualified pipeline.What will you do:Own and manage an assigned book of existing and inactive customer accountsProactively engage prospects and customers through outbound calls, emails, and strategic outreach to identify, qualify, and schedule meetings for Account ManagersRe-engage dormant accounts and identify opportunities to restore and grow spendMeet or exceed weekly and monthly activity targets: a minimum of 85 daily activities with at least 50% completed as outbound phone callsSchedule qualified meetings with prospects using the TIPS framework (Territory fit, confirmed Intent, Purchase authority visible, Solution alignment) and document all criteria in Salesforce prior to the meetingComplete a pre-meeting brief in Salesforce for every scheduled meeting, including TIPS confirmation, prospect's identified need, decision maker name and title, estimated spend, timeline signal, and outreach attributionAchieve monthly meeting targets: 20 held meetings and 17 converted (quoted) meetings per monthEducate customers on Genesee's products, services, promotions, and value propositionDrive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their assigned Account ManagerPartner with Account Managers to strategize on key institutional and commercial targetsUse Salesforce and company-approved equipment and systems to track all customer interactions, pipeline, and opportunities in real timeCollaborate with Customer Service and Marketing to deliver a seamless customer experienceContinue developing advanced sales skills and life science market knowledge through coaching and training Requirements: What you will bring:Bachelor's degree in business, science, or equivalent experience1-3 years of experience in sales, account support, customer development, or customer-facing roles, experience in Life Sciences a plusStrong communication skills with the ability to engage confidently by phone - a significant portion of daily activity involves outbound callingProven ability to manage multiple accounts and priorities with consistency and follow-throughResults oriented, strong work ethic and an ability to excel within a rapidly changing and growing organizationProficient in Microsoft Office Suite; experience with Salesforce or CRM systems requiredAbility to thrive in a structured, activity-driven environment and hold yourself accountable to daily and weekly goalsYou'll Be a Great Fit If You:Enjoy owning relationships and driving account growthAre proactive, organized, and comfortable managing a high volume of outbound activit