Overview

Description: Position Summary At Catholic Charities, we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulling journey with deep purpose. We're looking for a Safety Coordinator! Are you passionate about delivering exceptional customer service in a dynamic, culturally diverse environment? Do you have the skills in strength-based crisis management and de-escalation crucial for this role? Do you excel in team collaboration, manage data effectively, and possess a self-starter's drive? If so, we want to hear from you! Key Responsibilities:Assist clients in navigating services and accessing resources.Engage in strengths-based crisis intervention and de-escalation.Conduct safety checks to maintain a secure environment.Enter and manage client data, referrals, and service interactions.Coordinate and supervise meal services and program activities. Key Qualifications:High School diploma or GED; customer service or human services experience preferred.Familiarity with crisis intervention techniques is a plus.Proficient in Microsoft Office and adaptable to new technologies.Strong interpersonal, communication, and problem-solving skills. What We Offer:A supportive and collaborative work environmentOn-the-job trainingA comprehensive benefit package including health and wellness, retirement, and generous paid time-off. If you have exceptional customer service skills, strengths-based crisis management abilities, and a collaborative spirit, we encourage you to apply! Essential Duties Campus/Services Navigation AssessListen to clients and be receptive to concerns or questions they may have.Determine the best place to start with regard to client needs. GuideGuide clients to appropriate appointments and services, ensuring they know where to go depending on their needs.Connect clients to appropriate campus staff and communicate to staff any necessary information to assist with access to services.Make appropriate connections to internal services and appropriate referrals to external resources. ReferSupport with referrals to other departments within the agency and within the community, and ensure referrals are tracked appropriately. Strengths-Based Crisis InterventionTraining - Engage in ongoing training around strengths-based crisis intervention, along with other training relevant to the position and the programs it supports.Prevention - Monitor the safety of the building and service environment and resolve issues that may trigger behavioral escalation or harm. Plan for potentially disruptive scenarios.Inspection - Perform safety sweeps of the property and company vehicles to include opening and closing safety checks of all door's windows and vehicles.Intervention - Intervene in a strengths-based way when disruptive behaviors are triggered or escalate. Match the appropriate tool with the behavior to effectively de-escalate high-risk situations.Resolution - Ensure that incident information is tracked correctly. Set appropriate expectations after crises occur, debrief as a team, and support solutions that promote repair, reintegration, and prevention of similar crises in the future, to the extent possible. Program SupportEnter data regarding client information, referrals made, and services offered in collaboration with management and program staff.Assist with making meal cards at the client services desk during mealtimes.Assist with tracking the clients who come for meals at the check-in station.Log internal and external referrals made.Coordinate and supervise weekend meal service at Marian House Kitchen. Supervise unpaid staff to assure effective use of resources and provision of meal service. Oversee the donation receiving area on the weekend, including proper receipt and holding process for donations.Monitor client winter warming program to ensure a safe environment for clients to obtain a