Overview

Description: WE'RE HIRING: ROVING PROPERTY SUPPORT SPECIALISTTwin Cities Metro Full-Time, Non-Exempt Multiple PropertiesLove meeting new people? Thrive on variety? Ready to build your property management career across a whole portfolio instead of just one building? Whitecap Management, a division of Doran Companies, is looking for a Roving Property Support Specialist to bring energy and top-tier customer service to apartment communities across the Twin Cities - wherever we need you next.This is a role for someone who likes variety, picks up new systems fast, and genuinely enjoys helping people find their next home. One week you might be closing leases at a brand-new lease-up; the next, covering for a property manager on vacation. If that sounds exciting rather than exhausting, keep reading.WHAT YOU'LL DO• Give dynamic, persuasive property tours that turn prospects into residents.• Screen applications, qualify residents, and prepare leases at each assigned property.• Be the friendly face residents and prospects count on for questions, requests, and support.• Travel to different Whitecap properties across the metro - sometimes with little advance notice - and adapt quickly to each site's team and systems.• Generate necessary legal action, documents, and process in accordance with State and Company guidelines.• Handle renewals, delinquency notices, violation letters, deposit accounting, and lease paperwork accurately as needed.• Keep resident files and administrative records clean, complete, and audit-ready.• Jump in on corporate support or special projects as needed.• Basically keep property processes flowing without missing a beat!Essential Functions: Customer Service: Assists residents and prospects at assigned properties with questions, maintenance requests, payment of rent, or other requests.Maintains a positive customer service relations attitude at every property visited.Maintain Fair housing standards at all times. Provide dynamic tours of apartments and community to potential residents for the purpose of leasing apartments at whichever property is currently assigned. Discusses with potential residents the advantages of leasing at the property being toured. Leasing: Screens rental applications and qualifies potential residents at assigned properties. Prepares leases for future residents in accordance with each property's procedures.Confirm all leases and corresponding paperwork are completed and input into the software system accurately and on a timely basis.Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately, and deposits are reported to the corporate office.Generate necessary legal action, documents, and process in accordance with State and Company guidelines.Send out delinquency notices, violation letters, etc as the needs arise. Be able to discuss renewals and send proposals to residentsTravel & Scheduling Flexibility: Travels to various Whitecap Management properties throughout the Twin Cities metro area as assigned, sometimes with little advance notice.Maintains reliable transportation and the flexibility to work across multiple properties in a single week, or even a single day.Quickly adapts to each property's team, systems, and procedures upon arrival.Administrative Tasks: Use Whitecap software and systems to manage and engage with prospects and residentsEnsure that A/P invoices are submitted to the corporate office for payment.Ensure current resident files are properly maintained.Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.Completes reports as instructed by the Property Manager, Assistant Manager, Regional Property Manager or VP of Whitecap Management at each assigned property.Some corporate support or special projects as assigned Requirements: WHAT YOU BRING• 2-3 years of property management experience.• Experience with Yardi.• A genuine love of meeting new people a