Description: The Route Service Manager oversees operations within an assigned territory, providing direct supervision to route service representatives. This role is pivotal in delivering exceptional service, maintaining a strong safety culture, and ensuring customer satisfaction while driving operational excellence. satisfaction. Requirements: Lead with Safety: Promote a safety-first culture through training, briefings, and policy enforcement.Team Leadership: Manage Non-CDL Drivers, onboarding, performance management, and operational support.Hands-On Support: Step in as needed to maintain efficient route operations and ensure smooth service.Enhance Service Quality: Collaborate with internal teams to address customer concerns and improve service.Coaching & Performance: Conduct ride-alongs, provide coaching, and remove operational barriers to ensure success.Optimize Operations: Ensure compliance with industry standards and improve route sequencing for efficiency.Fleet Management: Oversee truck maintenance and manage delivery/pick-up logistics.Customer Relationships: Build and maintain positive relationships with customers, focusing on customer retention and customer growth through securing contract renewals and identifying upselling opportunities.Accounts Receivable: Follow up on overdue accounts and resolve any service-related issues.Qualifications:Experience in route operations management or a related field.Strong leadership skills with a customer-focused approach.Excellent communication and problem-solving abilities.Valid driver's license with a clean driving record.What We Offer:Competitive salary and benefits package.Opportunities for growth and professional development.A supportive and safety-focused work environment.If you're ready to lead a dynamic team and make an impact, apply today!PI72211a43b43b-5752
Not specified in the original listing.
Not specified in the original listing.
Gunderson Inc is a family-owned business that values respect and appreciation for both team members and customers. They are committed to providing world-class customer service and fostering a positive team environment. Read More