One million success stories. Start yours today.

Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics

Date Posted: Jun 23, 2026
Yearly: USD - USD
Apply Now

Job Detail

  • location_on
    Location Antioch, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

Amazon is seeking a Reverse Logistics Coordinator to facilitate the non-inventory movement of technology returns globally. This role involves providing timely resolutions to issues, effective communication with stakeholders, and enhancing customer experience while working within the logistics sector.

Key responsibilities

  • Manage reverse logistics ticketing queue and resolve customer inquiries on equipment returns and lifecycle requests
  • Communicate continually with internal and external customers, including carriers and suppliers
  • Create narratives outlining findings on shipment inquiries and maintain updated correspondence on tickets
  • Identify and eliminate root causes of defects to improve efficiency in transportation operations
  • Escalate problems systematically and ensure resolution delivery
  • Perform data analysis and ad hoc reporting using various data management systems including Excel, Access, and SQL
  • Develop and share performance metrics and dashboards
  • Work collaboratively with tech teams to outline business and functional requirements

Required skills

  • 1+ years of experience with Microsoft Office (Word, Excel, Outlook)
  • 1+ years of transportation and supply chain experience
  • Strong communication skills, both verbal and written
  • Ability to pull and analyze data from multiple databases
  • Basic understanding of logistics principles
  • Problem-solving skills and decision-making based on data trends
  • Flexibility to work varied shifts including weekends and holidays
  • Physical capability to lift up to 49 pounds and endure shifts lasting up to 12 hours

What the company offers

  • 401(k) matching
  • EAP and Mental Health Support
  • Medical Advice Line
  • Overtime pay and performance bonuses

Skills Required

Company Overview

Amazon.com Services LLC - A57
Wilmington, North Carolina, United States of America
256 Current Jobs Openings

Amazon.com Services LLC is a subsidiary of Amazon, providing operational and engineering support across various business sectors. The company is known for its commitment to innovation and efficiency in logistics and technology solutions. Read More

Google Map

Related Jobs