Overview

Town of ViennaRevenue ManagerPay Grade 126: $96,511-$155,383 Join our Vienna Team! The Town of Vienna is a vibrant community in Fairfax County, about 15 miles west of Washington, DC. The Revenue Manager is responsible for the oversight and management of the Town's revenue operations, including utility billing, real estate tax billing, business license administration, cashiering, and delinquent collections. This leadership role ensures the accuracy and integrity of revenue collection, customer account maintenance, payment processor relations management, and internal controls. The position supervises multiple technical and customer-facing staff, provides mid-level management support, and serves as the primary point of escalation for customer inquiries. The Revenue Manager works closely with Finance leadership and accounting personnel to maintain financial compliance, transparency, and operational efficiency.This is an Exempt positionThe functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.Essential Functions:Revenue Management & SupervisionSupervises daily operations of utility billing, business licensing, cashiering, real estate tax billing, and other revenue-generating functions.Manages the end to end billing, collection, reporting, and reconciliation lifecycle for real estate taxes, including Public Service Corporation accounts.Manages the billing, collection, and reconciliation for other revenue streams as designated (e.g., business license, meals tax, miscellaneous billing); oversees delinquent account processes for all assigned revenue types.Coordinates and supervises the processing of real estate ownership changes, property tax exemptions, tax relief adjustments, and revitalization tax credits.Reconciles Fairfax County assessment data with the Town's financial system; ensures proper upload, conversion, and integrity of tax data for all parcels.Uploads payment data from mortgage companies and tax services; verifies large-batch payments and coordinates refunds, abatements, and supplements as necessary.Cash ManagementManages Town cash handling functions in coordination with the Deputy and Director of Finance; develops and implements policies and procedures to ensure internal controls, secure handling, and audit readiness.Oversees all cashiering operations, including front counter support, cash drawer audits, and reconciliation of deposits.Coordinates within the Finance staff and other Departments to understand cash needs and receipt of unique revenue activities.Analyzes cash positions and makes investment recommendations for excess funds based on cash inflow, needs, and the Town's investment policy.Manages banking, billing, and payment processor relationships and services; ensures access to services, and monitors fees and performance. Research and recommends service provider improvements or changes.Leadership & Customer ServiceProvides direct supervision, training, and performance evaluation for assigned staff; promotes professional development and process improvement.Acts as the primary point of contact for escalated customer issues related to billing, payments, and account disputes; resolves concerns in a responsive and professional manner.Implements and maintains high standards for resident service, ensuring that finance personnel are equipped to serve as effective front-line representatives of the Town.Directly assist in staff responsibilities when necessary;Collaboration & ComplianceCollaborates with accounting team to ensure proper system configuration, reporting integrity, and general ledger integration for all revenue accounts.Supports preparation of financial reports, audit workpapers, and departmental performance metrics.Ensures compliance with applicable local, state, and federal laws, including those governing taxation, utility billing, and delinquent collections.Ensure