Overview

Location: Main Hospital Bldg - 1st FlrShift: Thursday and Friday - 2pm - 11pm AND Sat and Sun 6pm - 7amPrimary Purpose Supervise all processes related to the financial and operational functions within the Patient Financial Services (PFS) division to include all facets of PFS including both front and back end supervision. Minimum Specifications EducationMust have a High School Diploma or GED equivalent.Prefer an Associate's degree in Business Administration.ExperienceMust have a minimum of six (6) years' experience in patient registration, financial clearance, patient access, accounts receivable or revenue integrity within the past 10 years.Equivalent Education and/or ExperienceMay have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.Certification/Registration/LicensureNoneSkills or Special AbilitiesAdvanced knowledge of healthcare A/R, collections, insurance, pre-authorizations, pre-registration, registration, financial counseling, and appealsAdvanced understanding of Compliance GuidelinesAdvanced knowledge of healthcare reimbursement methodologiesAdvanced knowledge of the hospital based operations related to the revenue cycle including Health Information Management, Patient Access, Clinical Quality/case Management, Management Information Systems, Accounting and FinanceExcellent written and verbal communication and interpersonal skillsAbility to prioritize work demands and meet deadlinesDemonstrate ability to hire and lead a cohesive team to optimal resultsUnderstanding of HIPAA and FDCPA compliance and regulationsProficient in PC/Systems including the Internet and MS office applicationsMust demonstrate a working knowledge of personal computers and other standard office equipmentMust be able to demonstrate a working knowledge with regard to the software application used in the assigned area.Must have the ability to teach and instruct in a manner that others can comprehend and retain informationMust understand managed care and insurance contractual arrangementsMust possess deductive reasoning and rational thinking skillsMust be detail oriented and have sharp analytical skills to address complex issues relating to managed care contracts, state and federal agency contracts, funding programs and budgetary constraintsMust demonstrate a positive demeanor and a professional approach to dealing with patients as well as internal and external customersMust be able to relate to different cultures, backgrounds and individuals of all sorts with an unbiased demeanor and open mindMust be professional in appearance at all timesResponsibilitiesSelects, trains, motivates, supervises and evaluates employees. Makes recommendations for disciplinary actions up to and including termination. Responsible for ensuring maximum utilization of individual and group capabilities from the entire team. Responsible for Time and Labor editing to ensure all employee records are accurate and reflect actual time worked. Ensures employees are knowledgeable and current on all policies, procedures and laws pertaining to their job description.Must be able to travel to all Parkland facilities and work any and all shifts as necessary. Provides daily support/mentoring/training to new hires as well as existing Revenue Cycle staff. Provides assistance in managing escalated issues as needed. Assists in preparation for both short and long range planning recommendations for all departments in PFS.Must possess skills to audit, monitor and track productivity. Review patient accounts and financial files to ensure appropriate funding program sources are pursued. The application process must be completed accurately within the guidelines set forth. Routinely performs quality checks to ensure employees are exhibiting good stewardship over funds allocated for programs.Functions as a work leader providing operational support and demonstrates the ability to perform each task as efficiently and effectively as top p