Overview

Job Title:Revenue Cycle SpecialistDepartment:Business Office/AdministrationReports To:Revenue Cycle ManagerFLSA Status:Hourly; Non-ExemptRevised Date(s):July 22, 2024; October 12, 2026Summary:The Revenue Cycle Specialist supports accurate and timely accounts-receivable operations for HopeTree Family Services. This position manages collection activity on past-due accounts, researches and resolves billing discrepancies, processes and records bank deposits, ACH payments, Social Security payments, and other remittances, and verifies that system totals agree with bank activity. The Revenue Cycle Specialist also maintains accounts-receivable and client records, establishes files and accounting records for admissions, closes or transfers records for discharged clients, supports month-end, quarter-end, and year-end closing activities, and prepares documentation for audits, projects, and other business needs. The position follows established internal controls, record-retention requirements, confidentiality standards, and Business Office procedures.Experience & Education:A high school diploma or equivalent and at least two years of related work experience are required. An associate degree in accounting, business, or a related field and at least three years of related experience are preferred.The Revenue Cycle Specialist must possess a basic understanding of accounting principles and demonstrate accuracy, organization, attention to detail, problem solving, sound judgment, confidentiality, and consistent follow-through. The position requires proficiency with accounting software and/or electronic health record billing systems and Microsoft Office applications or similar software. Excellent internal and external customer-service skills and effective written and verbal communication are required.Essential duties include the following. Other duties may be assigned as needed.Accounts Receivable and CollectionsMonitor assigned accounts-receivable balances and collection activity and identify delinquent, unresolved, or past-due accounts requiring follow-up.Contact responsible account holders, payers, agencies, or other authorized parties to request payment, obtain status information, clarify balances, and resolve discrepancies professionally.Document collection attempts, responses, payment commitments, disputes, adjustments, follow-up dates, and other relevant information accurately and timely.Research customer or payer billing concerns and coordinate with the Revenue Cycle Manager, program staff, Finance, or other appropriate parties to resolve discrepancies.Escalate unresolved balances, recurring issues, unusual activity, or concerns requiring approval or additional review to the Revenue Cycle Manager.Prepare and submit accurate and timely invoices, claims, or other billing documentation to customers, payers, agencies, or other responsible parties in accordance with established requirements.Review billing information for accuracy and completeness, research discrepancies or rejected items, and coordinate corrections and resubmissions as needed. Maintain supporting documentation for collection activity in accordance with record-retention, confidentiality, and destruction requirements.Provide responsive and respectful service while protecting confidential client, payer, financial, and organizational information.Cash Receipts, Deposits, and Remittance ProcessingCode and enter bank deposits, daily ACH payments, Social Security payments, and other assigned receipts accurately and within established time frames.Record remittances and payment information in the appropriate accounting, billing, electronic health record, or other authorized systems.Compare deposits and remittance activity to bank information and verify that system totals agree with bank totals.Identify and research unmatched, incomplete, duplicate, inconsistent, or incorrectly applied payments and coordinate timely resolution.Maintain organized supporting records for deposits, remittanc