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Retention and Sales Specialist

Date Posted: May 21, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

Join Spectrum as a Retention and Sales Specialist in Charlotte, North Carolina, where you'll play a key role in retaining valued customers while upselling top-tier services. This position offers competitive pay starting at $18/hour, with the potential for top performers to earn over $70,000 annually, in addition to free and discounted Spectrum services.

Key responsibilities

  • Support efforts to simplify and enhance the customer experience
  • Meet or exceed customer solutions activity goals
  • Respond promptly to inbound calls regarding billing inquiries, pricing, and service complaints
  • Process orders for retained accounts and new sales
  • Explain products and services effectively to retain and re-sell to customers

Required skills

  • Strong English communication skills
  • 6 months of customer service or phone sales experience
  • Knowledge of cable communications products including TV, internet, and telephone
  • Flexibility for variable hours, including weekends and holidays
  • Problem-solving and adaptability in dynamic environments

What the company offers

  • Competitive pay starting at $18/hour
  • Incentives that can increase annual salary to over $70,000
  • Free and discounted Spectrum services

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
13 Current Jobs Openings

SPECTRUM is a large organization that operates 24/7 bustling call centers and values customer connection and service. They are committed to providing a positive and supportive work environment, as well as delivering high-quality service to their cust... Read More

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