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Retention and Sales Specialist

Date Posted: Jun 23, 2026
Yearly: £ - £
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Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Retention and Sales Specialist at Spectrum plays a crucial role in retaining customers and upselling top-tier services. With a competitive starting pay of $18/hour and incentives that can elevate earnings to over $70,000 annually, this position focuses on enhancing customer satisfaction and driving revenue growth in a supportive office environment.

Key responsibilities

  • Engage with customers to resolve billing inquiries and service complaints
  • Apply techniques to retain customers and upsell Spectrum's services
  • Maintain professionalism in customer interactions
  • Achieve activity goals following call handling metrics
  • Process orders within the billing system for retained accounts and new sales
  • Demonstrate proficiency in explaining and comparing Spectrum's products

Required skills

  • High school diploma or equivalent
  • Ability to communicate effectively in English
  • Knowledge of cable communications products and services
  • Experience with customer solutions and sales techniques
  • Proficient in computer and consumer electronics skills
  • Ability to handle irate customers and resolve issues
  • 2+ years of call center experience in customer service or phone sales

What the company offers

  • Competitive pay starting at $18/hour
  • Lucrative incentives for top performers
  • Free and discounted Spectrum services

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
232 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

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