One million success stories. Start yours today.

Retention and Sales Specialist

Date Posted: Jun 23, 2026
Yearly: USD - USD
Apply Now

Job Detail

  • location_on
    Location Port Charlotte, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Overview

The Retention and Sales Specialist at Spectrum is responsible for engaging with customers to resolve inquiries and promote top-tier services, thereby enhancing customer satisfaction and driving revenue growth. This role requires effective sales techniques and communication skills as the specialist works to retain valued customers and upsell various products.

Key responsibilities

  • Engage with customers to resolve billing inquiries, product questions, and service complaints
  • Apply telephone-based techniques to retain customers and upsell products
  • Maintain high levels of professionalism and courtesy in customer interactions
  • Achieve and exceed activity goals by following call handling metrics
  • Master order processing within the billing system for retained accounts and new sales entries
  • Demonstrate proficiency in explaining Spectrum's products and services
  • Support efforts to enhance the customer experience through every transaction

Required skills

  • High school diploma or equivalent
  • Ability to read, write, speak, and understand English
  • Working knowledge of cable communications products and services
  • Call center experience in customer service or phone sales
  • Effective communication skills
  • Ability to handle irate customers and resolve issues
  • Proficient computer skills and ability to use billing system and relevant software applications
  • Ability to prioritize and organize effectively

What the company offers

  • Competitive pay starting at $18/hour
  • Potential annual salary of over $70,000 with incentives
  • Free and discounted Spectrum services like internet, TV, and mobile
  • Comprehensive pay and benefits package

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
231 Current Jobs Openings

Spectrum is committed to providing exceptional service and a rewarding work environment for its employees. The company offers competitive pay and benefits, recognizing and rewarding contributions to its success. Read More

Google Map

Related Jobs