Overview

Job Description Job Description DescriptionCascade Retail Sales AssociateBuilding More Than Projects-Building Relationships At Cascade, we don't simply sell lumber, hardware, paint, and building materials. We help our neighbors build homes, repair what matters most, improve their property, and complete projects they can be proud of. Every customer who walks through our doors is trusting us with something important. They may be beginning their first home improvement project, repairing storm damage, maintaining a family farm, or searching for expert advice. Whatever brings them through our doors, they deserve an experience that leaves them feeling confident, valued, and eager to return. That experience begins with you.Our Purpose Cascade has earned a reputation for delivering the best customer service in the communities we serve. We believe every customer interaction is an opportunity to create a lifelong Customer Advocate. Customer Advocates don't return simply because of our products-they return because of the people who helped them. They remember being greeted with a smile. They remember someone taking the time to answer their questions. They remember knowledgeable advice, genuine care, and employees who went the extra mile. When we consistently follow our Seven Steps of Customer Service, we create experiences customers want to tell others about. That reputation has been built over generations, and every employee plays a role in carrying it forward.Living Our Core Values Everything we do is guided by four Core Values that define who we are.Integrity We earn trust through honesty, accountability, and doing the right thing-even when no one is watching. We take ownership of our work, honor our commitments, and provide customers with advice they can trust.Community As a family-owned company, we believe our responsibility extends beyond our stores. Our customers are our neighbors. Our teammates become extended family. We support one another, strengthen our communities, and proudly represent Gold Beach wherever we serve.Engagement Great service starts with curiosity. We continue learning. We expand our product knowledge. We ask questions, share ideas, and look for better ways to serve customers and improve our stores. Every teammate contributes to creating a positive, collaborative workplace where everyone succeeds together.Experience The customer's last experience becomes their next expectation. Every greeting, every recommendation, every phone call, every loaded truck, every stocked shelf, and every checkout contributes to the Gold Beach experience. Our goal is simple: Leave every customer feeling appreciated, respected, and confident they chose the right place.Position Summary The Retail Sales Associate is responsible for delivering exceptional customer service by living Gold Beach's Core Values and consistently executing the Seven Steps of Customer Service. This position creates positive customer experiences by assisting customers with product selection, generating sales, merchandising products, maintaining a clean and organized store, supporting daily operations, and working collaboratively with fellow teammates. Retail Sales Associates serve as trusted resources for our customers and play a vital role in creating lifelong Customer Advocates while contributing to a safe, welcoming, and profitable store environment. Supervisory Responsibilities This position has no supervisory responsibilities.Essential Functions and Responsibilities At Gold Beach, every responsibility-whether helping a customer, stocking merchandise, unloading freight, answering the phone, or supporting a teammate-contributes to creating Customer Advocates. The essential functions below describe how each Retail Sales Associate brings our Core Values to life every day.Integrity - Doing the Right Thing Every Time Consistently perform Gold Beach's Seven Steps of Customer Service. Accurately process customer purchases, account charges, returns, exchanges, and spec